No customer service

I took a hp pavilon laptop on contract in mid Mei 2019. Had a lot of issues with the company from never recieving my once of data when a got the laptop, too my account being debited with wrong amounts and insurance I didn't want and struggeled almost a year to cancel.

Now MTN listed me on the ITC last year March as a slow payer with out my knoledge , as result in my dispute with them over the extra R200 added monthly to my contract for insurance I didn't want. I never once recieved a monthly statement and and don't know what I owe them till date. So I just pay what I thought.

Due to covid I missed 2 payments so then I had money I started paying extra montly for the arrears. Whith out knowing I paid whem R2000 extra on the contact because I didn't know they accually cancelled the insurance in January last year because I never recieve a statement.

Desember I wanted to take a contact for a new phone when it came to my knoledge that MTN listed me in March to the ITC.

But then visiting MTN store it came to my knoledge that I am in credit with R2000.00 I asked them to get the legal department to clear my name. As I dont owe the company money.

It is now April 2021 I paid them R1000 this year because of the credit to stay in credit rather with my instalment being only R440.00

Numerous visits to the store and phone calls to customer care this year I asked them how far my problem is being of sorted out.

No luck till now. My contract ends next year May and really just want to know what I owe them because I do not want to over pay and get my name Cleared from the ITC as I can't buy anything.

Mtn is worst company then it comes to customer care. It is non excisting...