EB
Elaine B
1 reviews | Active since Jul 2012
16 Jan 2019, 14:38
No Customer Service
So I app**** for an up grade on the 4th of Jan 2019. The expected time of delivery 3 to 7 working Days. Which I am really fine with, but the moment you start following up on when you will be receiving the product, you are made promise after promise of getting back to you. An email was sent to our supervisor, our systems are offline, ect ect - this definitely does not qualify for good customer service.
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MTN South Africa's replyOfficial
17 Jan 2019, 06:06Good day Elaine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint regarding the laptop has been escalated through to the warehouse management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint regarding the laptop has been escalated through to the warehouse management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Jan 2019, 06:06
Official
Good day Elaine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint regarding the laptop has been escalated through to the warehouse management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint regarding the laptop has been escalated through to the warehouse management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,