1 reviews | Active since Mar 2010
No customer service
On Wednesday I upgraded my contract, since then I have had no access to calls inward or out, no data connection and only 3g signal. I have called customer care daily, been through technical, RICA, retention's and customer service departments, I've made contact on email, asked for escalations with no success.
I still have not been given a reason for the issue, or a timeline for solution, the escalation call has not been responded to. All I have been told is that for some reason the contract does not show my sim as RICA registered, but on the RICA system it is RICA registered.
This is not a new simcard, my phone and my connection was working 100% prior to the upgrade. I upgraded as I was happy with my service, however this has been a massive exercise in frustration and there is no ownership of the issue or system to resolve it.
We sincere apologized for any inconvenience incurred.
Kindly note the sim card is not Rica barred, we do pick up you have SMS roaming activated, you need to remove the SMS roaming from the device by using the short code *135*14#. follow the options
We have sent the request as well to the technical support team for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
We sincere apologized for any inconvenience incurred.
Kindly note the sim card is not Rica barred, we do pick up you have SMS roaming activated, you need to remove the SMS roaming from the device by using the short code *135*14#. follow the options
We have sent the request as well to the technical support team for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Please reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
Please reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,