1 reviews | Active since Dec 2017
No customer service
We renewed our MTN contract with MTN in Matlosana Mall, Klerksdorp on 26/11/2017 & still have not received our products. After countless calls & queries to various numbers we still have no answer. Does MTN not have a data base to access where & what stock is available? Can the different stores not share stock? An MTN store literally meters away in the very same mall has stock.... Does MTN not need the business of a customer that has been loyal for many years & currently has four contracts through them??? MTN Matlosana Mall apparently doesn't....
Thank you for your post.
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,