NO Customer service!!!

I am so frustrated!!!!!!

My lines doesn't have any Internet connection for 4 days now!! Which means I cannot do my work. No work no pay!!! I phoned 808 every single day but no one could fix the problem for me. I then posted on hello Peter. The last lady I spoke to said she will escalate the problem. Yello Customer!your reference number is 1- ********** 9375,Thankyou for using MTN.

This morning I received a reply on helo Peter stating the following : Dear Valued Customer, We acknowledge the receipt of your complaint and apologise for the inconvenience experienced. Kindly be advised that the internet service have been activated on your number please try connecting it should work accordingly. We would like to assure you that we are actively working to improve our service levels. Regards Mike Ramaboka Complaints Management Team

Still not working!!! This is a very serous problem as my work now is 4 days behind. I need some assistance ASAP!!!! NO WORK NO PAY!!!!!!!

Asked again for help and assistance.......................

Official business reply Dear Valued Client, We acknowledge the receipt of your complaint and apologise for any inconvenience caused. Kindly be advised that we have sent an urgent request to our technical team to contact you and resolve your problem accordingly. We would like to assure you that we are actively working to improve our service levels. Regards Mike Ramaboka Complaints Management Team

It is now 15:00 still NOTHING.................. I CANNOT STRESS HOW SERIOUS THIS ISSUE IS TO ME. I need this problem to be fixed now!!

CANNOT GET HOLD OF 155 CALL CENTRE...... As soon as I choose the option to speak to a consultant it sends me to the 808 or 809 call centre! The people from 808 call centre says it can take up to 3 business days for them to follow up on the query...... Well I'm very sorry I cannot wait another 3 days!!!! This is just ridiculous and very unprofessional!!! I will not let my business give poor service because my service provider cant do their part!

So I'm now on the phone with a Manager at 808 call centre.......... Still not much of help!! He couldn't find the problem..... Said he also logged a query....... Reference number for this call: SMC ********** 2874

Where is the technical department people????? This is not the way to treat customers!!!!