BT
Barend T

1 reviews | Active since Jan 2013

09 Oct 2015, 22:01

No customer service

I lodged a complaint on www.hellopeter.com some two weeks ago. I was contacted eventually by customer care, only AFTER my post on here. I was assured I'll be send their terms and conditions that explicitly state that, on smart phones, ONLY the FIRST APP open, will deduct from a data bundle, the REMAINING APPS, will deduct from AIRTIME!! <br> <br> All round bad attitude and TOTAL INCOMPETENCE. MTN must think their customers are really stupid for the total ******* the come up for responses.<br> <br> In the meantime, I'm still enjoying bad to no data signal, every time I try to lodge a complain, I get told to fill in a bunch of forms? It is straight forward, were there once were data coverage, there are now NONE!<br> <br> Data connections still freeze up or get dropped. All in all, MTN went from acceptable, to bad service, bad attitude and customer care who are in general unwilling and or unable to assist.<br> <br> So will be awaiting another response...

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Oct 2015, 19:58
Official
Hello baduto,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike