No customer help available from MTN
MTN is useless! I had an open claim with them where they were supposed to refund me. Claim nr ref nr. 1- ***. They never refund me. Then they never fixed the mistake and again they deducted the incorrect amount. Because I cannot get hold of MTN customer service I canceled my debit orders. But instead of calling me they switched off my network! I paid only the money that I owe then and then they took the other outstanding money out my account again! I send an email to customer service and I still had no answer. What must one do to get some customer help from a company that is suppose to be an essensial company in the national covid 19 shut down? USELESS MTN!
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MTN South Africa's replyOfficial
17 Apr 2020, 12:07Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please take note that we cannot assist with the refund now the credit was only done 19-3-2020, is not as yet reflecting on the account, the refund can only be done once the credit reflect.
We have escalated the request to billing to speed up the credit to reflect on account for the refund request.
Lines are activated.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please take note that we cannot assist with the refund now the credit was only done 19-3-2020, is not as yet reflecting on the account, the refund can only be done once the credit reflect.
We have escalated the request to billing to speed up the credit to reflect on account for the refund request.
Lines are activated.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply17 Apr 2020, 12:07
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please take note that we cannot assist with the refund now the credit was only done 19-3-2020, is not as yet reflecting on the account, the refund can only be done once the credit reflect.
We have escalated the request to billing to speed up the credit to reflect on account for the refund request.
Lines are activated.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please take note that we cannot assist with the refund now the credit was only done 19-3-2020, is not as yet reflecting on the account, the refund can only be done once the credit reflect.
We have escalated the request to billing to speed up the credit to reflect on account for the refund request.
Lines are activated.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
's updateReviewer Update
17 Apr 2020, 12:49Hi. Thank you for the response. My question is this: Since I put in the claim, MTN debit again the incorrect amount. Will this be credit as well or must I put in another claim for that? According to my debit orders it just looks like my claim was not handled correctly.
's update17 Apr 2020, 12:49
Reviewer Update
Hi. Thank you for the response. My question is this: Since I put in the claim, MTN debit again the incorrect amount. Will this be credit as well or must I put in another claim for that? According to my debit orders it just looks like my claim was not handled correctly.