1 reviews | Active since Jul 2015
No customer feedback and poor service
<p>In March i requested a reoccuring data bundle on my account. This was only done for March. My April data exceeded by bundle and therefore I was billed a couple hundred rand more than what I usually pay. I clearly asked for a reoccuring package and the agent advised this will be done. This will be on the recorded call. I laid a complaint on the website about a month ago and still waiting for a phone call to advise on the outcome of a refund request. Your website states 5 working days??</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the billing division for urgent attention to assist with investigations and advise on credits due. Please note the turnaround for the matter to be resolved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the billing division for urgent attention to assist with investigations and advise on credits due. Please note the turnaround for the matter to be resolved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********