No Customer Care Response

<p>My MTN woes continue......After finally managing to have some kind of response and treated like a ****, MTN customer care finally admits that there was miscommunication on their part (see below). However, although promising to refund airtime & data, no attempt has been made. Any further communications with customer care yields absolutely no replies. Really a network that seems to have no after sales service. Very Poor.</p> <p> </p> <p>"</p> <p>Good day Shalin,</p> <p>Thank you for emailing Customer Care.</p> <p>Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.</p> <p>Please note that we have listened to the call ( ********** 86) and the agent failed to provide you with the correct migration rules. We have urgently escalated this matter to the agent's supervisor who will contact you and assist with the due credits for the airtime and/or data lost.</p> <p>We sincerely hope that the above is in order and that we are able to restore your faith in us.</p> <p>Kind Regards,<br /> Tshepo Mahlangu <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 4</p>