CH
Charisse Ho-Tong
1 reviews | Active since May 2015
02 May 2015, 20:22
No customer care, my line is cut and I am stuck
I get an sms confirming receipt of my payment. Today and get an sms stating that my call minutes data and sms have been loaded and I have more than R3000 worth of airtime on this line! I go out to Pretoria and my lines been cut. I am stuck here and not able to contact anyone from mtns so called customer I DON'T ****ING CARE Line. Now I guess I just sit here and wait for better days cause I can't contact my family to let them know where I am! Thanks MTN!
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 14:24Hello Charisse.hotong ,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. There are now no barrings on your line.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. There are now no barrings on your line.
Regards,
Peggy
REQ:***
MTN South Africa's reply14 May 2015, 14:24
Official
Hello Charisse.hotong ,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. There are now no barrings on your line.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. There are now no barrings on your line.
Regards,
Peggy
REQ:***