No customer care from MTN

I sent through a query regarding billing to the customer care email on 15 June. I received an email back with a reference number #***5. No further response. I again sent an email on 19 June....with no response. I phoned the 808 number, held on for 20 minutes and gave up. Today is the 08th of July.<br> <br> Is this really the type of business that MTN wants to run - where you are happy to accept new customers but once they have purchased a product with you you don't help them with problems and don't care whether you frustrate them or not?<br> <br>