MN
Mark N
1 reviews | Active since Dec 2011
20 Mar 2018, 13:09
No customer care at MTN Customer Care
When a company's service is worse than Telkom you know you are in deep trouble! On 21 /02/2018 I emailed MTN Customer(don't)Care requesting my account/contract be cancelled as it had expired some time ago. By 27/02/2018 I had received no response so I sent a "May I please have a response to my request" email with a read receipt request attached. They read it as I received a read receipt on the same day. It is now the 20th March and despite a few more emails requesting action I have still yet to hear from MTN. How can a company the size of MTN be so USELESS???
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Replies (3)MN
Mark N's updateReviewer Update
22 Mar 2018, 11:47What part of "On 21 /02/2018 I emailed MTN Customer(don't)Care requesting my account/contract be cancelled as it had expired some time ago. " do you not understand? I'm sorry I'm being extremely rude now but what more do you need to know than I want to cancel my contract and I have emailed you multiple times with no response?
MN
Mark N's update22 Mar 2018, 11:47
Reviewer Update
What part of "On 21 /02/2018 I emailed MTN Customer(don't)Care requesting my account/contract be cancelled as it had expired some time ago. " do you not understand? I'm sorry I'm being extremely rude now but what more do you need to know than I want to cancel my contract and I have emailed you multiple times with no response?
MN
Mark N's updateReviewer Update
27 Mar 2018, 14:065 days go by and no further response from MTN. I rest my case!
MN
Mark N's update27 Mar 2018, 14:06
Reviewer Update
5 days go by and no further response from MTN. I rest my case!
MN
Mark N's updateReviewer Update
04 Apr 2018, 10:07May I please have a response to my complaint! In case you still do not understand my simple request here it is in plain English - I want to CANCEL MY CONTRACT on account A ********** . It is now nearly 2 months since I emailed Customer Care!!!!!!!!!!!
MN
Mark N's update04 Apr 2018, 10:07
Reviewer Update
May I please have a response to my complaint! In case you still do not understand my simple request here it is in plain English - I want to CANCEL MY CONTRACT on account A ********** . It is now nearly 2 months since I emailed Customer Care!!!!!!!!!!!