No customer care at all

I'm so disappointed about the customer service l received from a consultant by the name of Monalisa Dlamini. I called regarding the problem l was experiencing on my daughter's wifi delivery, where by the delivery woman decided to go back with my daughter's wifi. My daughter is a 20 year old,currently studying. So l signed a month to month wifi deal on her name,and the deal was approved by MTN and the wifi was out for delivery.

The delivery woman by the name of Merrisa Jemane from DSV decided to go back with the wifi router she was supposed to deliver to my daughter, claiming that the proof of adress that was given to her was not a proof of adress. We're talking of an adress that contains my daughter's name,and her residential adress,that we retrieved from my Russells account. I explained to her that my daughter only moved in last month in that place,and l bought her a refrigerator from Russels online and it was delivered to her. She told me that was not proof of adress.

Could you please school that woman about the meaning of proof of residence. She said my daughter needs to go open a new account, so that she can use that as her proof of residence. How absurd? I told her she will be liable for any charges that will be incurred on that deal,since she decided not to deliver what was ordered.

I then called MTN customer service, asking for assistance. Monalisa told me that my daughter should be the one making a call,not the third party. She called me a third party,even though l explained to her that l'm the one who opened my daughter's account and l'm the one who is going to be paying for it,and that my daughter was unable to call them.

Now the router has not been delivered, and MTN cannot assist. Who is going to be liable for those monthly charges for the router that was not delivered?