No customer care

Cant get hold of MTN customer service just holding on forever and when i phoned again and pressed the option for new contracts someone answers instantly, And when i told her about the issue i am having and asked her if anyone works in the customer care department she got rude and just cut me off. <br> Really cant understand that a company as big as MTN does not answer customer service calls within 5 min at least this is really really bad service.