1 reviews | Active since Feb 2016
No customer care
Mtn failed, for whatever reason, to debit my account in September, i received an sms requesting me to deposit the money. I did that but the money was never allocated to my account and as a result my lines were blocked. I called mtn and sent the proof of payment and nothing was done.
This month mtn sent an sms reflecting last month's installment as well, still, no debit was done and i had to again deposit the money. I requested them to reinstate the debit order but now they just unnecessarily debited my account for the same money already paid to them. I've spoken to half the call center and they all say there's nothing they can do. Pathetic service from MTN.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account was changed to cash in August month, the debit order is placed back on the account and the debit date is set for the 25th of every month. The last debit from your bank account was for July 2017.
Kindly be advised if you use the incorrect reference number when payment is made the system cannot allocate the payment to the correct MTN account number, this is the reason why the payment for R1080 is not reflecting.
Due to the incorrect reference used the payment not reflecting on the account the debit order was requested.
Once the payment is allocated the account will be in credited and this credit can be used against the next invoices or the refund can be requested into your bank account.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account was changed to cash in August month, the debit order is placed back on the account and the debit date is set for the 25th of every month. The last debit from your bank account was for July 2017.
Kindly be advised if you use the incorrect reference number when payment is made the system cannot allocate the payment to the correct MTN account number, this is the reason why the payment for R1080 is not reflecting.
Due to the incorrect reference used the payment not reflecting on the account the debit order was requested.
Once the payment is allocated the account will be in credited and this credit can be used against the next invoices or the refund can be requested into your bank account.
Kind Regards,
Alice van der Merwe
Best regards,