No credit to customer care

<p>I first logged a call (#***7) in October 2015 for incorrect billing, the two matters being an additional sms bundle which wasn't part of my contract and the Blackberry Internet Service (BIS) fee when i have a Samsung. What a mess, the additional sms bundle has been removed however I am now not being allocated my contract inclusive smses monthly and being billed for any smses sent, BIS is being charged for intermittently.</p> <p>I have pages and pages of correspondence and all I receive back from MTN is that it is with their Credit Control team, no feedback from them. Twice I have been advised to phone in, ha ha, what a joke, once the call is answered you hit a luck if the consultant's computer is online.</p> <p>On the 9th of May, I tabulated and totalled all the extra costs I have incurred from December 2015, as well as included the relevant invoices. Total R327.63, I still have not received feedback besides that my query has been escalated. Not good enough MTN!</p>