No coverage in Winchester Hills since 9 June 2022

I took out a contract with MNT mid May 2022 for a 10mbps line as I am working from home. Since Thurday 09.06.2022 I have been experiencing problems where the download speed is below 2mbps. I thought it was a temporary problem, but Saturday 11.06.2022 I decided to log a call, I only received a reference number this morning. I called in and they said the Winchester Mall Shopping Centre is down and that is where I get my coverage from. How am I supposed to work and why has this not been made an urgent query to repair as this started last Thursday already. None of us in the Winchester Hills area have been notified that a tower is down. This is really annoying as I have this contract for a month and I thought MTN has the best coverage that I turned down other offers from their competitors. I am so annoyed.