No coverage for over a week!!

Dear MTN

Since the 17th of November 2022 we have had absolutely no cellphone coverage. We are still sitting without any signal. We can't make nor receive calls or send or receive sms's. A query was logged after we could get hold of someone to phone in on 21 November 2022. It was said that you will update me (which DON'T HAVE SIGNAL) and the person that phoned in yet no update until now. Your excuse was that your tower is broken. How long are you planning on having a broken tower yet taking your money monthly for a service you are not providing???!!!!! This is utterly pathetic!!!! Even before the thunderstorm your signal was gone so it won't help to give the excuse that it's broken because of the storm. There where services that the thunderstorm actually messed up towers and within less than 2 days these companies managed to fix it, why can't you?? If this carries on me and over 800 people of this community wil cancel our contracts without paying penalties. Reference no. ***