1 reviews | Active since Nov 2012
NO COVERAGE AT HOME AND COVERAGE DEP WONT ASSIST
I have already complaint 7 times here on Hello Peter and on the MTN complaints website and MTN never bothered phoning me once. I have hardly any no network coverage at home. If i need to make a call then i need to be near the window which is close to the road. I dont see why i need to pay so much money every month to have such a bad network. When i spoke to the coverage department they were of no use. they told me to turn my connection to a 2G connection. with an LTE phone i need to go down to a 2G not even a 3G connection. I dont understand why coverage department cannot install a booster at home for me so i have coverage. if i cannot be helped with this issue i dont see why i need to be with MTN. MTN can cancel my contract and i will happyly move to CELLC or to VODACOM.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso.
REQ:***