No Coverage

I have a serious complaint about MTN.

Since 16 September, the power to the only MNT tower was cut off for reasons unknown to me. This resulted on a total blackout of MTN signal in the area where I live and work. Several complaints later with MTN Coverage division, MTN head office, MTN Newcastle mall, MTN customer care, the only feedback received is: “the fault was escalated” and “the engineers are working on it”. After a whole month, no service still. I procured my contracts from MTN due to the fact that I received a good signal in my workplace and my house. The contracts are currently rendered useless unless I drive somewhere else, just to phone or message. I am one of many people affected by this problem. I would really like this issue to be resolved, as we are totally cut off from communicating with anyone. A lot of money is spend on monthly cell phone bills, but the service provider no longer deliver any service. The location of the tower in question is: 27°54'38.4"S 29°52'46.9"E