MW
Maryka W
1 reviews | Active since Dec 2014
01 Feb 2015, 07:02
No coverage
I've been a mtn contract customer for years but considering canceling my contract. Its been quite some time now I've been struggeling with signal in Glenharvie but for the last 2/3 weeks I have NO signal. I dont see why I must pay for a service if I cant use it. Secondly I have litterly tried for years to update my postal adres to no avail. In november last year I emailed head office to update my email adress where my statement is being sent to. They emailed me back saying they will attend to it but I can register online and do it myself. So I did register en updated my email adress myself yet my montly statement is still being sent to my old adres. I think this is pathetic
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Replies (1)
MTN South Africa's replyOfficial
10 Feb 2015, 10:30Hello marykaweyers,
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Our records show that your invoices are being sent to *** please advise if we should change it to the one listed above.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; populate the below template list, forward it to our Coverage contact center hub *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Our records show that your invoices are being sent to *** please advise if we should change it to the one listed above.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; populate the below template list, forward it to our Coverage contact center hub *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply10 Feb 2015, 10:30
Official
Hello marykaweyers,
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Our records show that your invoices are being sent to *** please advise if we should change it to the one listed above.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; populate the below template list, forward it to our Coverage contact center hub *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Our records show that your invoices are being sent to *** please advise if we should change it to the one listed above.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; populate the below template list, forward it to our Coverage contact center hub *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Regards,
Ebbedene
REQ:***
Best regards,