SE
Shaeera E
1 reviews | Active since Aug 2016
05 Sept 2016, 11:26
No Coverage
<p>After 6 months of no coverage at home, tears and pleading, promises of towers that are going to be fixed and technicians that are going to come to test (none of which materialised), today I've just been told that MTN has to build a tower to address our issue. That is actually laughable - we live in Broadacres for goodness' sake. Thank you MTN for absolutely nothing after being a lifelong customer. </p>
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
05 Sept 2016, 16:03Good day Shaeera Essop,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Network coverage management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply05 Sept 2016, 16:03
Official
Good day Shaeera Essop,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Network coverage management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's replyOfficial
05 Sept 2016, 16:15Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the matter has been escalated to the management team of the network coverage for urgent attention. They will investigate and revert back with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply05 Sept 2016, 16:15
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the matter has been escalated to the management team of the network coverage for urgent attention. They will investigate and revert back with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
SE
Shaeera E's updateReviewer Update
19 Sept 2016, 20:54Sigh, please tell me what to do? We are so desperate :-( how on earth can there be no signal in a built up suburb in Johannesburg?
SE
Shaeera E's update19 Sept 2016, 20:54
Reviewer Update
Sigh, please tell me what to do? We are so desperate :-( how on earth can there be no signal in a built up suburb in Johannesburg?