1 reviews | Active since Feb 2015
No correspondence reagrding d/order
On the 19th of January I phoned MTN customer services to let them know my account number have changed. I asked the lady about the d/order and if it will go off from the new account. She explained that the d/order have already been send to the bank but a sms will be send to me if it doesn't go off. I never received a sms. On the 5th of February I phoned mtn again because according to me, the d/order did not go off from my account. I spoke to a person (named Gift) who assured me that according to their system, the d/o went off. This morning I received a sms that mtn is deducting a double payment at the end of Feb because the d/o did not go off at end of Jan. According to mtn they send a d/o to my account on the 10th of Feb and apparently I've stopped it
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The debit order was returned becuase the bank details we had were incorrect however we have noted that the debit has gone through to the correct account. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The debit order was returned becuase the bank details we had were incorrect however we have noted that the debit has gone through to the correct account. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***