No correspondence from MTN after THEY made a mistake

Good day

I have changed my banking details with MTN to Absa. Then the debit order still went from Nedbank. I contacted MTN and then got this letter from MTN on 6 March:

Good day Sir/Madam,

Thank you for your email.

We apologize for the delayed response

Please note that the debit order details where updated while the magtape was already submitted to your previous bank. therefore the next debit order will go through your new banking account number. Kind Regards, Mamokiritle Seloma

Come April and no debit order went down. Instead MTN cancelled my contract with them and send me an email I now owe them 18k due to contract break.

Then I contacted MTN through their website and explained I did not break contract and I want to carry on with my contract. I physically paid my invoice online. They did not switch my MTN on again.

I contacted them again. Got an email response from Tebogo that I need to answer some security questions. I did that. No answer again from him. That was 17 April.

On 19 April I got an email again from Tebogo asking again security questions. I answered them and AGAIN I did not hear from him or MTN and I am STILL without a connection. No phone, no internet, no contact from MTN.

If you carry on like this I will NOT renew my contract coming October.

My number is ***.

PLEASE SWITCH BACK ON MY ACCOUNT OR AT LEAST RESPONSE TO MY EMAILS!!!! PLEASE!!!!!!

Greetings Elize