AM
Alton M
1 reviews | Active since May 2015
01 Jun 2015, 12:46
no correspondence
I've been making payment every Month and I received a letter from a legal company saying that I owe an amount of 8000 and I thought I'm almost done with this account. Please I need a detailed statement from mtn from last year Jan to now with a settlement amount so that I can pay you off
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 11:24Hello alton9,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the amount owing to MTN as well as a copy of the open item report of your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the amount owing to MTN as well as a copy of the open item report of your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 11:24
Official
Hello alton9,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the amount owing to MTN as well as a copy of the open item report of your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you an email with the amount owing to MTN as well as a copy of the open item report of your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,