NO COOPERATION

Good Day<br> <br> I am so frustrated with your services or lack thereof ,I could cry!<br> <br> On 15/06/2015 I filled out my claim form and sent it to MTN SP, I was suppose to receive a call from MTN confirming receipt of said claim form, followed by a notification regarding the approval of my claim. this did not happen so 6/7 days later I called MTN to confirm the aforementioned.<br> <br> I've been calling MTN weekly since 25 June 2015 to date. I understand that MTN employees are striking but that is really not my problem When booking a handset for insurance you are loaned a phone for the duration of repairing. I specifically asked for a phone that is micro sim compatible and uses DATA as opposed to BIS it didn't have to be anything fancy but one that I could use.<br> Today the courier rocks up to collect my handset and hands me the oldest kind of blackberry (NORMAL BIG SIM CARD AND BIS FRIENDLY I might add) <br> <br> I've been calling the call-centre and insurance departments all day to no avail, I hold for 30 minutes at a time only to get cut off.<br> <br> I am at my wits end MTN, I've had more than I can bear. I cannot be anymore understanding and patient. <br> I need to speak someone in management<br> <br> Disgruntled <br> Monique