No Contract Sim Delivered

Had ordered a new cell phone contract last week, which the handset was successfully delivered today. When i called in to enquire about process to activate, was sent pillar to post initially by MTN Direct Sales (Thandeka) to 808, and back to Sales again with no resolution to enquiry. 808 told me my delivery was suppose to come with a sim card since it a contract, i can't just go buy a new sim at the nearest MTN dealer.

Please kindly advise how do i get the contract sim card if i can't buy one from a store, as i have yet to receive response from Johan Janse van Nieuwenhuizen whom i emailed this morning, and when i called am being told all the time that he is on lunch, and he will call me back. I need guidance with how to obtain the sim card so i can have it activated and be able to use my phone, and benefit of contract

Account number: A **********

I did call he delivery driver, who referred me to DSV call centre, who advised they are unable to check the list of goods which were suppose to be delivered, as it only states 'Mobile Phone' on their database.

Looking forward to your favorable response

Kind Regards, Thabiso