No Contract/Device.Being charged for bad Attittude

On Tuesday, the 14th of April, I went to MTN, the Glen to start up a new contract and port my number from cell C. The consultant did all the paperwork and advised that once the porting happens, that will be the time I can come through to fetch my phone.. which should be the next couple of days, I received a call only Friday the 17th of April at 15:30 to come fetch my phone as the porting will take place overnight. I went through on Saturday morning as arranged with her only to be greeted with no device and rudeness and attitude from both the manager and consultant. Apparently the porting department doesn't work on the weekends and its not their problem. I was upset with the level of customer service and asked them for all my documents and asked them to cancel my contract and porting which they said they would. On Monday the 20th of April, the initial consultant called to say that the porting had been cancelled and she would cancel my contract. <br> Last night... 25 May 15, I see a debit order to the value of R472.50 went off my account... What am I paying for? Bad attitudes and no service! <br>