cU
celest U

1 reviews | Active since Dec 2014

19 Aug 2015, 11:30

NO CONTACT WORSE SERVICE

Good day,<br> After logging complaint on 14/08/2015 still no cellphone has been received.<br> Phoning up and down figured out my phone had the wrong jobcard number upon receipt and was send to the store on the jobcard.<br> This is the store phoning my husband asking where to send.<br> phoning each day and still no response form not even one person at MTN accept if i phone.<br> Then also my phone was send to the store on Friday (correct store where i booked in) well its Wednesday today and still no phone.<br> MTN I am warning Mimosa Mall SP, on Saturday 22 August 2015 I will be going into to store as this is one month after booking in my phone, I will demand for a new phone as consumer acts states if under warranty and send for repairs and not returned with in one month you can however claim for a new device. I will see you on SATURDAY.<br> This is just pathetic why must I found out where my phone is no one phones me no one follow up , inform me. This is not customer service and if you phone white Building or MTN SP nelson Mandela drive after 4 the lady of customer services just say Sorry I can't help go to the store, Reallyyyyy!!!<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 09:07
Official
Hello celestuit,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our telephone conversation you have received the phone back.

We would like to assure you that we are actively working to improve our service levels.

Regards
Dimakatso