NO CONTACT .....THIS IS THE RESPONSE

Official private business reply

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team