No contact regarding \Free"LTE\"" Sim Card"""

Item: MTN South Africa
Rating: 2
Author: Avinaash M

I was notified via an MTN Yello SMS that i would recieve a call from an agent to give me a free LTE sim card to compliment my smart device. I have not recieved any feedback and the branch closest to me (MTN Bank City) has been closed for the past 2 weeks. Further, on my current MTN sim i am experiencing dismal connectivity. Dropped calls, no data coverage, slow downloads when i do get network, is this the same company which enticed me into a contract promising excellent coverage and quality service? i think not. i would appreciate the urgent receipt of a free LTE sim card and proper connectivity. else MTN can count me out for a contract renewal

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Replies (1)

MTN South Africa's replyOfficial

11 Mar 2015, 15:27

Hello AviMaharaj,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

You can go into your nearest MTN service center for your free LTE sim.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards
Thabelo
REQ:***

MTN South Africa's reply11 Mar 2015, 15:27

Official