No Contact!!! Refund!! Missing documents!!! Unacceptable service!

I have spoken to your call centre and informed them that I received a email on 8 May saying that my inquiry has been successfully updated. I have sent through all the necessary documents.

I called in now to do a follow up on when I can be be expecting payment as the 21 day refund period will end on 3 June only to find out that “apparently “ on the system they are still waiting on documents which I have already submitted.

I now have to email them AGAIN and who knows how long I will have to wait!!!

Ref for my call this morning: *** sphindile.