NO CONTACT - PATHETIC CUSTOMER SERVICE

REF [#***8]. I have been trying to get someone to assist me with my billing issues for a while now. I've made contact via the call centre, e-mail, stores, facebook & finally I've had it!<br> This is unacceptable and don't think my credit record should be *****ed because MTN does not have capable staff or policies in place. I was billed almost R3k. Its almost 4 times more than what I normally pay every month and I have not done anything different on my phone. I have been to a MTN store but they were not able to assist me. I spent so much time phoning the call centre, more than 3 weeks over May/June and it was never answered. I then tried registering on the MTN site to transact but the site wasn't working. Always receiving an error message. As you can see on my account I usually purchase data so that I don't run into this problem. Eventually when I get hold of a customer service agent in July I get told I have to go via the customer care line...all I get is that you will have my query resolved & provide feedback or if an emergency which it is Please call 808....Really that's where they told me to call customer care. Concerned my bill is paying for budget constraints of the strike.