1 reviews | Active since Mar 2010
No contact in regards to Cancellation order
<p>I put in a cancellation order at MTN Woodmead on 29 November 2016.</p> <p> </p> <p>Cancellation reference - ********** 48</p> <p> </p> <p>I might be wrong, but I'm pretty sure they said someone would contact me within the next 48 hours.</p> <p>From there, it would take 1 to 30 working days to cancel and then I can port.</p> <p> </p> <p>No one has contacted me and I hadn't had any SMS's or emails or anything from mtn.</p> <p> </p> <p>I called a number that I was given but that went through to sales. Sales said that put me through to the porting dept. More elevator music and then my call was cut off.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***