NO CONTACT, CONTACT CENTRE 808

<p>On the 01/12/16 I contacted MTN & logged a query. After asking for an email as confirmation that this would be escalated the agent advised that she does not work with emails but would have someone call me back.</p> <p>Since then no one from MTN has called me back to advise the status of my query & it already 09/01/17</p> <p>I have spoken to 9 agents in an attempt to get someone to call me back. As apparently as a consumer you cannot contact their legal or credit control department directly but have to go through their 808 number</p> <p>Today I received an email illustrating that my query was escalated, in which is it stated "please contact the client urgently" </p> <p>The receiver had the nerve to ask how can they help</p> <p>For crying out loud does anybody at MTN not understand the concept of calling a client back</p>