SM
Sam M
1 reviews | Active since Mar 2009
13 Feb 2019, 17:40
No consultants accessible at MTN
I bought an MTN voucher from Shoprite on 11 Feb 19 at 16:56. When I try using it, it says invalid. Upon phoning MTN on 135 as written on the voucher, the phone hangs up when I press 0 to speak to a consultant. I tried 173 and 555, the result is equally disappointing. Is this an MTN strategy to avoid responsibility?
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
14 Feb 2019, 14:53Good day Sam
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply14 Feb 2019, 14:53
Official
Good day Sam
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
15 Feb 2019, 09:51Good day Sam
Thank you for your post.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. As per our telephonic conversation kindly note that this voucher has been loaded onto the number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. As per our telephonic conversation kindly note that this voucher has been loaded onto the number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply15 Feb 2019, 09:51
Official
Good day Sam
Thank you for your post.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. As per our telephonic conversation kindly note that this voucher has been loaded onto the number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We sincerely apologize for the delay which was caused due to unforeseen circumstances which have since been resolved. As per our telephonic conversation kindly note that this voucher has been loaded onto the number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
SM
Sam M's updateReviewer Update
20 Mar 2019, 13:07MTN gives empty promises. They never resolved the query. I hope they become liquidated for their ********* business practices.
SM
Sam M's update20 Mar 2019, 13:07
Reviewer Update
MTN gives empty promises. They never resolved the query. I hope they become liquidated for their ********* business practices.
SM
Sam M's updateReviewer Update
20 Mar 2019, 13:11The query on the airtimer was sufficiently addressed. Thank you
SM
Sam M's update20 Mar 2019, 13:11
Reviewer Update
The query on the airtimer was sufficiently addressed. Thank you