No consistancy at call centre or ability to assist

I wanted to convert to prepaid from contract.<br> 1 I called on the day my contract rolls and was told me i needed to go to the MTN to settle my account and call back and they would complete.<br> 2 I paid and called back and the agent said they could only cancel the next day and it would take 7 days. I asked to speak to her manager and she hung up on me.<br> 3 I called again and was now told it would take 30 days to cancel the contract and convert. During the call she then promised that the contract would be cancelled that day. It was not.<br> 4 The next day i called AGAIN and was told I needed to complete a form to convert, and i would be charged pro rata for the days of my contract used.<br> 5 I completed the form and was converted to prepaid BUT was charged for a full month and did not receive the benefits of the contract for the full month despite being told it would be prorated.<br> 6 i called AGAIN and asked them to correct the charge and was told they couldn't. I asked them to pull the recording of the call from 5. They said they logged this and i would be contacted and i have not.<br> <br> The experience has been awful and dealing with MTN a disaster and they dont seem keen to assist or resolve.