AF
Andrea F
1 reviews | Active since Apr 2015
05 Apr 2020, 13:09
NO CONNECTIVITY SINCE LOCKDOWN
INTERNET CONNECTIVITY PROBLEMS SINCE LOCKDOWN I need to understand why we struggle with connectivity since the Lockdown period, students and school learners as well as people working from home needs this, let alone an understanding that technology is also infrastructure at a crucial time as this. This is unacceptable decreasing data prices is not enough we have no load shedding at this point in time I need to understand what is the excuse at this point in time. This is evident that we are not globally competitive and I will refer this to the competition commission if I have to, I am frustrated.
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Replies (2)
MTN South Africa's replyOfficial
06 Apr 2020, 07:37Good day Andrea F,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact our Coverage department on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact our Coverage department on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Apr 2020, 07:37
Official
Good day Andrea F,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact our Coverage department on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly contact our Coverage department on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AF
Andrea F's updateReviewer Update
06 Apr 2020, 16:55Kindly note to access MTN via telephone or cell phone is deemed fruitless, I certainly need more than you referring me to another number to call. Logging it on your website is equally frustrating as no one responds via your website either. My sentiment is that you can do better than this, please escalate on your side for them to reply on this platform please.
AF
Andrea F's update06 Apr 2020, 16:55
Reviewer Update
Kindly note to access MTN via telephone or cell phone is deemed fruitless, I certainly need more than you referring me to another number to call. Logging it on your website is equally frustrating as no one responds via your website either. My sentiment is that you can do better than this, please escalate on your side for them to reply on this platform please.