HG
Hermien G
1 reviews | Active since Apr 2010
25 Mar 2016, 17:16
No connection, no assistance
Upgraded Wednesday 16 Mar 16. Old sim in old phone can only recieve calls. New sim in new phone not connected to any network. Call centres keep on referring to the other, Consultants in shops cannot help... After 20 years with MTN, this is what you get. I don't think I can be held responsible for the payment this month because I have NO connection, NO assistance and NO service. On Facebook I was promised assistance but nothing happened.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Mar 2016, 14:35Hello hgous,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our activations department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our activations department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply29 Mar 2016, 14:35
Official
Hello hgous,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our activations department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our activations department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***