1 reviews | Active since Jun 2017
<p>I logged a complaint with MTN on 5 June 2017 (Reference Number: ********** ), however nothing has been done and no follow up response received from them. I am on contract, however when I'm at the office in Rosebank I have no connection, thus meaning I am unable to make calls or accept calls, I am currently using my Husbands Vodacom WiFi to communicate on whatsup. This type of service is unacceptable to not be able to use my phone from 6 in the morning to 3 o'clock in the afternoon. My question is why am I only experiencing this problem when I am at the office in Rosebank, once I'm two blocks away from my offices I suddenly have full connection and my phone works perfectly, is someone blocking the signal or what, someone needs to investigate this and resolve this problem. I am not the only person in my office that is experiencing this problem two other MTN users are having the same problem.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise what device you are using and the error message that you receive.
Kind Regards,
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise what device you are using and the error message that you receive.
Kind Regards,
Ishie
Best regards,
Good day
I am using a Samsung Galaxy Grand Prime and the error that I receive is "No Connection"
Looking forward to hearing from you.
Good day
I am using a Samsung Galaxy Grand Prime and the error that I receive is "No Connection"
Looking forward to hearing from you.
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