No confirmation of receipt of phone

There has been no correspondence from the side of MTN insurance. When my phone was collected the form stated I did not require a phone while my damaged phone was gone but I had requested it and was told it was not available. I sent an email to query this and received no response. Three days after my phone was collected I have not been contacted and now it is five days later. <br> This is the biggest inconvenience I have ever experienced, and moreover for the fact that MTN insurance does not have a number that can be contacted. The phone number on their claim form rings continuously and they do not bother to answer emails.<br> <br> MTN insurance has not even confirmed receipt of my phone, advised me how much I have to pay in. I have sent many emails and was trying to get a hold of them many times on the 10th and 11th of December but the phone rings continuously <br> I cannot even name a person who is responsible due to their failure to respond to emails.