SB
Solly B
1 reviews | Active since Dec 2015
18 Dec 2015, 12:21
No comunications
I app**** for a add-on contract to my existing account where I have 3 contracts on it.<br> This was don't on the 27th of November in Centurion Mall 1st floor shop.<br> I had followed up with the store regarding the feedback about a week later but was told that the lady that did my contract application would call me, but nothing. I was away for about a week.<br> when I came back I made a visit to the shop, was then told that the add-on was cancelled due to to long open on the system? how can that be, well the store couldn't give me any info, only said I had do redo it all again? why?<br> <br> please contact me and give me an explanation to why this would be.<br> the contract I wanted to add was for a yoga tab 2 on 2Gb for R209<br>
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MTN South Africa's replyOfficial
22 Dec 2015, 15:14Hello SollyHello,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply22 Dec 2015, 15:14
Official
Hello SollyHello,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,