SM
Sbonelo M
1 reviews | Active since Sept 2015
21 Oct 2015, 12:28
No comunication
Hi Tim Complaints Manager<br> <br> On the 29 Sep 2015 at 09:46:17 you sent me a reply on query REQ:*** that someone from your legal department will call me soon but up to now I have never received any call, I only want to give you my account number so that you debit your money or you guys give me you account number so that I pay you and get my name cleared , now I cant buy a car or a house because of this kindly help me with legal contact details because that 808 does not work and I knockoff at 5 everyday of the week the weekends I get your legal department is not working.<br> Please help me help myself this is damaging my credit score I have worked hard to make it good.<br> My number is still *** mtn number that I have always been with more than 10 years ago.<br> <br> Regards<br> Sbonelo
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MTN South Africa's replyOfficial
22 Oct 2015, 13:56Hello Baba ka Sissy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply22 Oct 2015, 13:56
Official
Hello Baba ka Sissy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,