No complete account being supp****. skimming acc.

After numerous phone calls to the call center (808) a partial account was supp**** in MP4 format. I have requested that my detailed accounts for both my phone number and data number be sent to my email address, this never happened On keeping record of my account I have discovered that R2.00 is being skimmed off my account irrespective of having used my phone or not (R60.00-R62.00 per month) 2 Detailed emails have been sent, 4 calls to their Customer enquiries and to date no response! This was first detected on Wed.18 Nov.2015. I have also been into an Mtn branch and the assistant informed me that he was not able to access my credit details and had no explanation for the R2.00 that is deducted daily from my contract balance. This constitutes ***** and theft in my book! I have not subscribed to any add on eg. 'Ring Tones etc\.As a long time customer of Mtn (12 years+) I find the assistance I 've received from Mtn to be APPAULING. All Mtn contract holders BEWARE