1 reviews | Active since Mar 2009
NO COMPETITION AGAINST VODACOM OR CELLC
I cannot understand how MTN is still operating as a Telecommunications Service Provider when their internal communications systems are non existent. It would appear as if consultants and supervisors get paid for being warm bodies, that do not know how to conduct their business. Cancel my contract immediately and port my number back to Vodacom. I made the most serious error in porting my number because Vodacom did not have the device I wanted. MTN is a total sham, with no response from Vusi Musi Dube or his Supervisor Tiny Tsele. My reference number is *** and there is an audit trail on the system. I have given you sufficient notice in terms of the CPA. Do the necessary, port my number to Vodacom and respond to my request for cancellation on the 15th March. The system indicates that my port was opened on 9 March. My delivery notice of the cellphone shows 10th March. Stop embarrassing yourself MTN. You are a joke in terms of service delivery and after sales customer care. You are no match for your competititors. Issue my statement for the adhoc payment I owe you for and do the necessary. CANCEL MY CONTRACT IMMEDIATELY. Cannot STOMACH you for another 2 YEARS.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the MTN Direct for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the MTN Direct for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
