No Compassion

My mom passed away on 12 Dec. I cancelled her contract on 24 Dec and after returning to the rivonia branch 3 times being ensured i had filled everything out and given all the documents correctly, i finally emailed the legal and complaints department and still to this day 18 Feb 2015 they have not cancelled her contract and asked to keep one number open as doctors and family are still calling so wanted it to be pre paid which I migrated on 24 December.. It seems they are the only company in the country that has no compassion for a loss you may be suffering and now they wanting return of my mothers phones etc before they cancel the contract 2 months later. Not even Cell C wanted the phones back, they were so accommodating and it was sorted out in 3 working days. Edgars, woolworths etc sorted out her accounts within 4 working days and I even received an condolences call from them both. She was a loyal customer since before 2000 and that means nothing anymore.