No communictaion
My MTN account was in arrears I paid up the balance outstanding as well as the next months account two weeks ago. To date my phone is not reconnected. I call and email to be told its at the legal department but there is no contact for them. I get no response from my emails to them. I need my phone reconnected who should I speak to????
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MTN South Africa's replyOfficial
12 Feb 2018, 14:48Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment for R1500.00 and R750.00 reflects on the account.
The invoice for February R761.71, short payment of R51.75.
The account balance now R813.46. The account need to be paid 21 days from the invoice date the 1st.
Please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 14:48
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment for R1500.00 and R750.00 reflects on the account.
The invoice for February R761.71, short payment of R51.75.
The account balance now R813.46. The account need to be paid 21 days from the invoice date the 1st.
Please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
12 Feb 2018, 14:48Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment for R1500.00 and R750.00 reflects on the account.
The invoice for February R761.71, short payment of R51.75.
The account balance now R813.46. The account need to be paid 21 days from the invoice date the 1st.
Please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 14:48
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the payment for R1500.00 and R750.00 reflects on the account.
The invoice for February R761.71, short payment of R51.75.
The account balance now R813.46. The account need to be paid 21 days from the invoice date the 1st.
Please reboot the device.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,