No communication - Terrible Service

<p>Yet again, the only way to get a response from MTN is to post on Hello Peter.</p> <p> </p> <p>I sent MTN an email on November 1st [# ********** 7] and made another request shortly after via the call centre, I received an automated email for this on November 4th [# ********** 2].</p> <p> </p> <p>The first request was for MTN to supply me with contract documents and the second was to cancel my contract that as already ended. It's been over 2 weeks since my first request and I have received zero response.</p> <p> </p> <p>I feel like because my account is in arrears I am not getting good service from MTN. One of the Call Centre agents told me that I can't cancel my contract because there is an arrear amount. This means that I will be build monthly while paying off my arrears and my amount owing will grow larger and larger. This is not good practice. Another agent told me that I can close the contract and they sent the request through to retentions who I haven't heard from.</p> <p> </p> <p>I am very close to filing a complaint with the NCC SA because this is not fair practice. If you're entered into a contract with me you should be contactable. This is a complete absence of customer service.</p> <p> </p> <p>It is ridiculous that every time I need an issue resolved it can't be discussed directly over the phone or email, I have to first complain here to get a response.</p>