1 reviews | Active since Mar 2009
No communication or customer free will!!!
Oh, #MTN! Disgrace again! Apparently when upgrading one's contract, it changes to a nil credit on calls which means that when the free minutes had run out, you can't call. I have a contract because of the fact that I could make a call anytime. As I run my business through my cell phone as well as for safety reasons, I need to ALWAYS be able to make a call. Given the fact that NO-ONE told me that there is a credit limit on my calls or even that I have to set it, just shows how absolutely disgraceful MTN's service is. I did not give permission for my limit to be zero as I did not even know about it. #MTNSUCKS!!! <br> <br> I have now set my credit limit but now it will only take effect in 24 - 48 hours in which time I cannot make ONE CALL!!!!! And this is not my fault!<br> <br> Thank you, MTN!
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your current usage limit is set to 0 you can increase the amount by dialling *141*1*7852#ok, this is the amount that will be available to use for your out of bundle spend/additional usage. You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Your current usage limit is set to 0 you can increase the amount by dialling *141*1*7852#ok, this is the amount that will be available to use for your out of bundle spend/additional usage. You will pay for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
