No communication from MTN
<p>Sent to MTN customer care:</p> <p>Please unblock my number - 083******x - as this number's account is paid up to date!! I use this number for my business and if I cannot make calls I cannot make money to pay you!!</p> <p>*Re 083******x: According to my copy of my contract originally with Altech Autopage, I signed for 2G/month, limited, to the amount of R290/month for 24 months. Absolutely no correspondence was received informing me that the contract will change to unlimited when MTN took over the Autopage accounts and I continued using it as I was under the impression that the limit was still on 2G.</p> <p>* The payment amount also changed to R341.67, which was also not agreed on, but I kept on paying. What the R51.67 increase was for, I did not even query. To my surprise I started receiving accounts with these huge amounts apparently owed by me. In all the years that I am with MTN under the Autopage-flag, I have never defaulted.</p> <p>* I received a call from Kgabo (083******x) saying that the issue was resolved and that I would be paying a reduced subscription from the end of July.<br />I am actually sorry that I signed the last contract (083******x) with MTN as I have never received such pathetic service from a call centre.</p> <p>*** I hereby also wish to cancel the contract for 083******x with immediate effect, but will want to keep the number as a Pay-as-you-go.</p> <p>I hope for this matter to be resolved immediately as I have to contractually continue with the contract I last signed with you for almost 3 years. </p>
Dear Celeste,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Celeste,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to our Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Willem
I am still waiting for response from your Sales Supervisory team, Customer Care Team, Legal Department, Branch in Kimberley....
Dear Willem
I am still waiting for response from your Sales Supervisory team, Customer Care Team, Legal Department, Branch in Kimberley....
Dear Willem
I am still waiting for a response from your mentioned departments. It seems that they are not reading or understanding what I'm telling them.
I signed a new contract with MTN in January 2017 and had about 2 (two) months of services on that contract. The rest of the time it was cut because of an issue where MTN committed breach of contract on another account that was taken over from Altech Autopage. The new contract is paid for every month, but because they fall under the same account, it gets cut off and I cannot use it to conduct my business. That number is on all my branding and it refelects poorly on myself, because my customers cannot get hold of me.
Dear Willem
I am still waiting for a response from your mentioned departments. It seems that they are not reading or understanding what I'm telling them.
I signed a new contract with MTN in January 2017 and had about 2 (two) months of services on that contract. The rest of the time it was cut because of an issue where MTN committed breach of contract on another account that was taken over from Altech Autopage. The new contract is paid for every month, but because they fall under the same account, it gets cut off and I cannot use it to conduct my business. That number is on all my branding and it refelects poorly on myself, because my customers cannot get hold of me.